Refund policy

Last updated: September 20, 2026

At Pultio, we want customers to receive the correct product in good condition and with clear product information. If you experience an issue with your order, please contact us before returning any item.

Return Eligibility

Return eligibility may depend on the product, the condition of the item, the reason for the return, and applicable consumer protection laws.

Unless an item is defective, damaged on arrival, or incorrect, products submitted for return should generally be:

Unused
Uninstalled
In their original condition
In the original packaging
Complete with included accessories, parts, and documentation

Items that show signs of use, installation, modification, damage caused after delivery, or missing components may not qualify for a full refund unless required by applicable law.

Contact Us Before Returning an Item

Please do not send products back without first contacting Pultio.

Your order number
The product name
The reason for the return
Photos or videos where relevant

If the return is approved, we will provide return instructions and the appropriate return destination.

Products returned without prior authorization may experience delays in processing.

Damaged, Defective, or Incorrect Items

Please inspect your order after delivery.

If an item arrives damaged, defective, or different from what you ordered, contact us promptly and provide clear photos or other information that helps document the issue.

We will review the request and determine an appropriate resolution, which may include replacement, refund, partial refund, or another solution depending on the circumstances and applicable law.

Change-of-Mind Returns

Where eligible, products returned because you changed your mind should be unused, uninstalled, and in original condition.

Return shipping costs for change-of-mind returns may be the customer's responsibility unless otherwise stated or required by law.

Non-Returnable Situations

Depending on the circumstances, a return may be declined for items that:

Have been significantly used
Have been installed or altered
Have been damaged after delivery
Are missing essential parts or packaging
Were not purchased directly from Pultio

This does not affect rights that cannot be excluded under applicable consumer law.

Refunds

After an approved return has been received and inspected, we will notify you of the outcome.

Approved refunds will normally be issued to the original payment method where possible.

Please note that banks, credit card providers, and payment processors may require additional time to post the refund to your account after it has been issued.