Shipping policy
Last updated: September 20, 2026
At Pultio, we work to make the delivery process as clear and straightforward as possible. This Shipping Policy explains general information about order processing, delivery estimates, tracking, and shipping-related issues.
Order Processing
Orders are prepared for shipment after payment has been successfully processed.
Processing times may vary depending on product availability, order volume, holidays, and other operational factors. Orders placed during peak shopping periods may require additional processing time.
Shipping Rates
Available shipping methods and applicable shipping charges are displayed at checkout before you complete your purchase.
Shipping rates may vary depending on the products in your order, destination, delivery method, and other applicable factors.
Estimated Delivery
Estimated delivery times, when available, are shown during checkout.
Please note that delivery dates and delivery windows are estimates and are not guaranteed. Actual delivery times may be affected by carrier delays, weather conditions, peak-season demand, customs procedures where applicable, address issues, or other circumstances outside our control.
Order Tracking
When tracking information is available, you will receive tracking details after your order has shipped.
Please allow some time for the carrier's tracking system to update after a shipping label has been created.
Shipping Address
Please review your shipping address carefully before completing your order.
If you notice an error after placing an order, contact Pultio as soon as possible. We will try to assist where possible, but we cannot guarantee that the shipping address can be changed after an order has entered fulfillment.
Pultio is not responsible for delivery issues caused by an incorrect or incomplete address provided by the customer, except where required by applicable law.
Delayed Packages
Carrier delays can occasionally occur.
If tracking shows that your package is delayed, please allow additional time for the carrier to complete delivery. If there has been no meaningful tracking update for an extended period, contact us and include your order number so we can review the situation.
Lost or Missing Packages
If tracking indicates that your package was delivered but you cannot locate it, we recommend checking:
- Around the delivery location
- With household members or neighbors
- With the carrier
If the package still cannot be located, contact Pultio with your order number and relevant tracking information.
Damaged, Missing, or Incorrect Items
If your order arrives damaged, contains an incorrect item, or appears to be missing items, please contact us promptly.
Include your order number, a description of the issue, and clear photos of the product and packaging where possible. This helps us review the issue more efficiently.
International Shipping
Shipping availability depends on the destinations currently supported by our store. Available destinations, shipping methods, and applicable charges will be shown during checkout.
Customers are responsible for any duties, taxes, customs fees, or import charges where applicable, unless otherwise stated at checkout.
Contact Us
If you have questions about shipping or delivery, please use the Contact Pultio page and include your order number if your order has already been placed.